{"xsrfToken":"1d8701ab442a1b38d2de82a7706eeb6cfb433d86_lout","branding":{"id":"2","key":"isssd","name":"ISS Service Desk","portalBaseUrl":"/servicedesk/customer/portal/2","logoUrl":"/rest/servicedesk/1/customer/viewport-resources/portal-logo/2/1","theme":{"headerBGColor":"#ffffff","headerLinkColor":"#292929","headerLinkHoverColor":"#49a2a3","headerLinkHoverBGColor":"#49a2a3","headerBadgeColor":"#49a2a3"}},"helpCenterBranding":{"logoId":"","isLogoAvailable":false,"helpCenterTitle":"Welcome to the Help Center","sharedPortalName":"Help Center","translations":{"en-US":{"helpCenterTitle":"Welcome to the Help Center","sharedPortalName":"Help Center","localeDisplayName":"English (United States)"}},"canEditAnnouncement":false,"siteDefaultLanguageTag":"en-US","userLanguageTag":"en-US","portalThemeColor":"#0074e0","helpCenterTitleColor":"#ffffff","useDefaultBanner":true,"isBannerAvailable":false},"portal":{"id":"2","key":"isssd","projectId":10001,"serviceDeskId":2,"name":"ISS Service Desk","description":"<p>Welcome! You can raise a request for the ISS Service Desk using the options provided.</p>","portalBaseUrl":"/servicedesk/customer/portal/2","onlyPortal":false,"reqTypes":[{"id":"47","name":"EDUplatform help","descriptionHtml":"<p>Please provide detailed information regarding the EDUplatform request or issue you wish to report.</p>","callToAction":"EDUplatform help","introHtml":"<p>Help request related to the EDUplatform</p>","icon":10507,"iconUrl":"https://international-schools-services.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10507","groups":[19],"key":""},{"id":"16","name":"Get IT help","descriptionHtml":"","callToAction":"Get IT help","introHtml":"<p>Get assistance for general IT problems and questions.</p>","icon":10541,"iconUrl":"https://international-schools-services.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10541","groups":[11],"key":""},{"id":"22","name":"Onboard new employees","descriptionHtml":"","callToAction":"Onboard new employees","introHtml":"<p>Request access for new employees.</p>","icon":10516,"iconUrl":"https://international-schools-services.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10516","groups":[13],"key":""},{"id":"27","name":"Report a system problem","descriptionHtml":"","callToAction":"Report a system problem","introHtml":"<p>Let us know if something isn't working properly and we'll aim to get it back up and running quickly.</p>","icon":10521,"iconUrl":"https://international-schools-services.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10521","groups":[11],"key":""},{"id":"28","name":"Report broken hardware","descriptionHtml":"","callToAction":"Report broken hardware","introHtml":"<p>Report hardware that might be faulty or broken e.g. a broken computer screen or a damaged server.</p>","icon":10512,"iconUrl":"https://international-schools-services.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10512","groups":[11],"key":""},{"id":"21","name":"Request a new account","descriptionHtml":"","callToAction":"Request a new account","introHtml":"<p>Request a new account for a system.</p>","icon":10517,"iconUrl":"https://international-schools-services.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10517","groups":[13],"key":""},{"id":"24","name":"Request new hardware","descriptionHtml":"","callToAction":"Request new hardware","introHtml":"<p>For example, a new mouse or monitor.</p>","icon":10550,"iconUrl":"https://international-schools-services.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10550","groups":[13],"key":""},{"id":"23","name":"Request new software","descriptionHtml":"","callToAction":"Request new software","introHtml":"<p>If you need a software license, raise a request here.</p>","icon":10547,"iconUrl":"https://international-schools-services.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10547","groups":[13],"key":""},{"id":"25","name":"Emailed request","descriptionHtml":"","callToAction":"Emailed request","introHtml":"<p>Request received from your email support channel.</p>","icon":10527,"iconUrl":"https://international-schools-services.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10527","groups":[],"key":""},{"id":"17","name":"Fix an account problem","descriptionHtml":"","callToAction":"Fix an account problem","introHtml":"<p>Having trouble accessing certain websites or systems? We'll help you out.</p>","icon":10518,"iconUrl":"https://international-schools-services.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10518","groups":[],"key":""},{"id":"18","name":"Get a guest wifi account","descriptionHtml":"","callToAction":"Get a guest wifi account","introHtml":"<p>Raise a request to ask for temp wifi access for guests.</p>","icon":10519,"iconUrl":"https://international-schools-services.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10519","groups":[],"key":""},{"id":"30","name":"Investigate a problem","descriptionHtml":"","callToAction":"Investigate a problem","introHtml":"<p>Create a problem to track the cause of one or more incidents.</p>","icon":10520,"iconUrl":"https://international-schools-services.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10520","groups":[],"key":""},{"id":"26","name":"New mobile device","descriptionHtml":"","callToAction":"New mobile device","introHtml":"<p>Need a mobile phone or time for replacement? Let us know.</p>","icon":10534,"iconUrl":"https://international-schools-services.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10534","groups":[],"key":""},{"id":"29","name":"Request a change","descriptionHtml":"","callToAction":"Request a change","introHtml":"<p>For example, upgrade a server (VPN) or an application (Jira).</p>","icon":10528,"iconUrl":"https://international-schools-services.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10528","groups":[],"key":""},{"id":"20","name":"Request admin access","descriptionHtml":"","callToAction":"Request admin access","introHtml":"<p>For example, if you need to administer Jira.</p>","icon":10513,"iconUrl":"https://international-schools-services.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10513","groups":[],"key":""},{"id":"19","name":"Set up VPN to the office","descriptionHtml":"","callToAction":"Set up VPN to the office","introHtml":"<p>Want to access work stuff from outside? Let us know.</p>","icon":10526,"iconUrl":"https://international-schools-services.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10526","groups":[],"key":""}],"reqGroups":[{"id":19,"name":"EDUplatform"},{"id":11,"name":"Get IT Help or Report a System Problem"},{"id":13,"name":"Ask for Something New"}],"orderMapping":{"19":[47],"6":[16],"11":[16,27,28],"13":[22,21,24,23],"12":[24,23],"7":[16,23,24,26,28],"8":[17,18,19,20,21,22],"9":[23,27,29],"10":[27,28,29]},"kbs":{"kbEnabled":true,"kbLink":{"appLinkId":"c2f6fcce-7999-333b-984b-4294ad61ae2e","appLinkName":"System Confluence","appLinkUrl":"https://international-schools-services.atlassian.net/wiki","spaceKey":"ISSSD","spaceName":"ISS Service Desk","spaceUrl":"https://international-schools-services.atlassian.net/wiki/spaces/ISSSD","isServer":false},"labels":[],"projectKey":"ISSSD","serviceDeskId":2,"kbLinkDomainURLs":["https://international-schools-services.atlassian.net"]},"createPermission":true,"portalAnnouncement":{"portalId":2,"canEditAnnouncement":false,"canAdministerProject":false,"portalProjectKey":"ISSSD","userLanguageHeader":"","userLanguageMessageWiki":"","defaultLanguageHeader":"","defaultLanguageMessage":"","defaultLanguageDisplayName":"English (United States)","isUsingLanguageSupport":false,"translations":{}},"canViewCreateRequestForm":true,"isProjectSimplified":false,"mediaApiUploadInformation":{"token":"eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiIwMjY4OWJmZC1lOTM0LTQ1NWMtOTYyYi1lMDExOGM0NGQ3YjYiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpjb2xsZWN0aW9uOnVwbG9hZC1wcm9qZWN0LTEwMDAxIjpbInJlYWQiLCJjcmVhdGUiLCJ1cGRhdGUiXSwidXJuOmZpbGVzdG9yZTp1cGxvYWQ6KiI6WyJyZWFkIiwiY3JlYXRlIiwidXBkYXRlIl0sInVybjpmaWxlc3RvcmU6Y2h1bms6KiI6WyJyZWFkIiwiY3JlYXRlIl19LCJleHAiOjE3MzMxODMzNDUsIm5iZiI6MTczMzE4MjE0NX0.GnKQwMREsB7-CIXVc4p7iW1l64KIJanixo-2ga2HOZQ","targetCollection":"upload-project-10001","endpointUrl":"https://api.media.atlassian.com","clientId":"02689bfd-e934-455c-962b-e0118c44d7b6","tokenDurationInMins":20}},"reqCreate":{"id":47,"projectId":10001,"form":{"name":"EDUplatform help","descriptionHtml":"<p>Please provide detailed information regarding the EDUplatform request or issue you wish to report.</p>","callToAction":"EDUplatform help","intro":"<p>Help request related to the EDUplatform</p>","instructions":"<p>Please provide detailed information regarding the EDUplatform request or issue you wish to report.</p>","icon":10507,"iconUrl":"https://international-schools-services.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10507","key":""},"fields":[{"fieldType":"text","fieldId":"email","fieldConfigId":"","label":"Email confirmation to","description":"","descriptionHtml":"","required":true,"displayed":true,"presetValues":[]},{"fieldType":"text","jiraFieldType":"summary","fieldId":"summary","fieldConfigId":"","label":"Issue Subject","description":"","descriptionHtml":"","required":true,"displayed":true,"presetValues":[]},{"fieldType":"textarea","jiraFieldType":"description","fieldId":"description","fieldConfigId":"","label":"Please provide a summary of your request or issue","description":"Please include any actions you were taking on the platform when this occurred","descriptionHtml":"<p>Please include any actions you were taking on the platform when this occurred</p>","required":false,"displayed":true,"presetValues":[],"rendererType":"atlassian-wiki-renderer"},{"fieldType":"attachment","jiraFieldType":"attachment","fieldId":"attachment","fieldConfigId":"","label":"Did you receive an error message? If so, please attach a screenshot","description":"","descriptionHtml":"","required":false,"displayed":true,"presetValues":[]},{"fieldType":"text","jiraFieldType":"com.atlassian.jira.plugin.system.customfieldtypes:url","fieldId":"customfield_10071","fieldConfigId":"10178","label":"Please provide a link to the record you were working with at the time of the issue","description":"","descriptionHtml":"","required":false,"displayed":true,"presetValues":[]},{"fieldType":"select","jiraFieldType":"com.atlassian.jira.plugin.system.customfieldtypes:select","fieldId":"customfield_10072","fieldConfigId":"10179","label":"What impact does this issue have on your workflow?","description":"","descriptionHtml":"","required":false,"displayed":true,"presetValues":[],"values":[{"value":"10125","label":"Low","selected":false,"children":[]},{"value":"10126","label":"Medium","selected":false,"children":[]},{"value":"10127","label":"High","selected":false,"children":[]}],"noneOptionRequired":true}],"userOrganisations":[],"canBrowseUsers":false,"requestCreateBaseUrl":"/servicedesk/customer/portal/2/create/47","requestValidateBaseUrl":"/servicedesk/customer/portal/2/validate/47","calendarParams":{"firstDay":0,"date":"2024-12-02T18:29:05-0500","useISO8601WeekNumbers":false,"dateIfFormat":"%e/%b/%y","dateTimeIfFormat":"%e/%b/%y %I:%M %p","timeFormat":"12"},"kbs":{"kbEnabled":true,"kbLink":{"appLinkId":"c2f6fcce-7999-333b-984b-4294ad61ae2e","appLinkName":"System Confluence","appLinkUrl":"https://international-schools-services.atlassian.net/wiki","spaceKey":"ISSSD","spaceName":"ISS Service Desk","spaceUrl":"https://international-schools-services.atlassian.net/wiki/spaces/ISSSD","isServer":false},"labels":[],"projectKey":"ISSSD","serviceDeskId":2,"kbLinkDomainURLs":["https://international-schools-services.atlassian.net"]},"canRaiseOnBehalf":false,"canSignupCustomers":false,"canCreateAttachments":true,"attachmentRequiredField":false,"hasGroups":true,"canSubmitWithEmailAddress":false,"showRecaptcha":false,"siteKey":"","mediaApiUploadInformation":{"token":"eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiIwMjY4OWJmZC1lOTM0LTQ1NWMtOTYyYi1lMDExOGM0NGQ3YjYiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpjb2xsZWN0aW9uOnVwbG9hZC1wcm9qZWN0LTEwMDAxIjpbInJlYWQiLCJjcmVhdGUiLCJ1cGRhdGUiXSwidXJuOmZpbGVzdG9yZTp1cGxvYWQ6KiI6WyJyZWFkIiwiY3JlYXRlIiwidXBkYXRlIl0sInVybjpmaWxlc3RvcmU6Y2h1bms6KiI6WyJyZWFkIiwiY3JlYXRlIl19LCJleHAiOjE3MzMxODMzNDUsIm5iZiI6MTczMzE4MjE0NX0.GnKQwMREsB7-CIXVc4p7iW1l64KIJanixo-2ga2HOZQ","targetCollection":"upload-project-10001","endpointUrl":"https://api.media.atlassian.com","clientId":"02689bfd-e934-455c-962b-e0118c44d7b6","tokenDurationInMins":20},"hasProformaForm":false,"proformaTemplateForm":{},"proforma":{"formExists":false,"formValid":false},"key":""},"portalWebFragments":{"headerPanels":[],"subheaderPanels":[],"footerPanels":[],"pagePanels":{"propertyPanels":[],"legacyPropertyPanels":[]}}}